Returns & Warranty
Repair / Warranty: Each vaporizer has it's own warranty length and procedure.
Most vaporizers have manufacturer warranty, directly with the manufacturer.
If a listing does not specify direct warranty, then it is through the manufacturer.
If a listing says direct warranty support, then its through Vaporizers.ca.
Our warranty only covers defects; if you physically break your unit, ask us about our special replacement unit pricing. Warranties normally only cover the vaporizer, rarely accessories.
Warranty on glass parts - Arrives broken, we will try to help, case by case basis, picture required. We will normally replace the part, we sometimes will issue a credit, we do not offer refunds. We do not cover glass fitting issues nor do we cover glass that breaks after use. You must contact us within 48 hours of receiving your order to report broken glass claims.
Support / Questions: If you're having trouble with your vaporizer or have questions call or email us, we are happy to help with any of our vaporizers. And if we don't know an answer, we're happy to contact someone who does.
Unhappy with your Vaporizer? For clients that are unhappy with their vaporizers and want to exchange it for another one, we will give you full merchandise credit towards a higher end vaporizer. This must be done within 14 days of receiving your vaporizer and will only be done once. Anyone who is unsure about which vaporizer to purchase should email us prior to placing an order, we can help you make the right decision.
Exchange: If you are taking advantage of our exchange program you are responsible for shipping charges to send the goods back to us. The shipping for the new unit will be covered by us using Canada Post Expedited. An upgrade to Xpress is available for a fee.
Refunds: Refunds will only be accepted for unused / unopened vaporizer. Under these circumstances, we will accept a return with a 20% restocking fee and all shipping charges paid for by the client.
Vaporizers.ca reserves the right to cancel any transaction.