Shipping Information
Prices do not include shipping, shipping prices are in Canadian dollars. We ship via Canada Post, Sendle, CanPar, Purolator and UPS.
Order Processing Time
Once your order is successfully placed, you will receive a confirmation email. If you don’t see it, please check your spam folder or contact us for confirmation.
If you need to change or cancel your order, use the link provided in your confirmation email or your online account. This is the only guaranteed way to modify your order before it ships. You can also email help@vaporizers.ca and we will do our best to make changes before shipment. Once an order has shipped, it can no longer be modified or cancelled.
Please double-check your shipping address, including apartment, suite, or unit numbers. We cannot change addresses after an order is placed. Vaporizers.ca is not responsible for non-delivery due to incorrect addresses. If a package is returned for this reason, we will refund the order minus the shipping fee, and you can place a new order. Orders with free shipping that are returned due to incorrect addresses are subject to a $10 processing fee.
Regular stock items ship within 1–2 business days.
Priority orders ship the same day if placed by 12:00 PM EST.
Courier orders ship same day or next day.
Excluding weekends and holidays.
Special order items may require additional processing time. We only have a few special order items, and the extra time is noted on the product listing.
Signature Required Upon Delivery
If you purchased a vaporizer, an adult signature is required upon delivery. Most Canada Post packages that require a signature will need to be picked up at the post office. Couriers will often attempt delivery, if no adult is available, you then pick it up.
Shipping Costs and Times
We offer flat-rate shipping across Canada. Our rates are subsidized and include value options from Sendle and Canada Post, as well as discounted courier rates from CanPar, UPS, and Purolator.
Orders over $100 (after discounts and before tax) qualify for free shipping within the Canadian provinces. Orders over $100 shipping to the Canadian territories are eligible for discounted shipping rates.
For small items such as screens, you can request stamp mail shipping at a cost of $4.25. To use this option, mention it in the checkout comments. If your order qualifies, we will adjust the shipping method and refund the difference to your original payment method.
Navidium Shipping Protection
Navidium shipping protection is available at checkout. It is optional but highly recommended. Navidium is a premium shipping protection service that helps cover gaps in the standard Canada Post and courier claim process. It expedites claims, provides basic glass protection, and ensures priority escalation from our shipping support team.
Questions? Email us at shipping@vaporizers.ca
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Returns & Warranty Repair / Warranty
CLIENT CENTER - RETURNS
Exchange and Return Policy
Unsure which vaporizer to purchase?
We encourage you to take your time when selecting your vaporizer. Email or call us before placing your order — we’re happy to help you choose the right model based on your needs and budget.
Unhappy with your vaporizer?
If you’re not satisfied with your vaporizer, you may exchange it for another model of higher value. We offer full merchandise credit (shipping charges are not eligible for credit). You must notify us within 10 days of delivery, and only one exchange is permitted per customer.
Order issues
Any issues with your order must be reported within 48 hours of delivery by emailing support@vaporizers.ca
Exchange details
When using our exchange program, the customer is responsible for all shipping costs. Once the returned item is received and any outstanding balance is paid, the replacement vaporizer will be shipped using the customer’s selected shipping method.
Refunds
Refunds are reviewed on a case-by-case basis and are only available for unused and unopened products. A 20% restocking fee applies to all refunds, and the customer is responsible for all shipping costs.
Batteries
No exchanges, returns, or refunds on any batteries.
Atomizers
No exchanges, returns, or refunds on any atomizers.
Liquidation Vaporizers
No refunds are available on liquidation vaporizers. Exchanges for a new unit may be offered if applicable.
See more at:Â CLIENT CENTER - RETURNS | Vaporizers.ca
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Privacy Â
At Vaporizers.ca (Nature’s Way Solutions Inc.), our clients come first. We are committed to protecting your privacy and ensuring that you remain in control of your personal information.
To make your shopping experience efficient and convenient, we collect information such as your name, address, phone number, and internet protocol (IP) address, along with details related to your orders. We safeguard this information using secure online connections and encryption technologies.
Your protection is important to us, and we exercise due diligence to keep your personal data safe and confidential.
If you have any questions or concerns regarding our privacy policy or security, don't hesitate to contact us at support@vaporizers.ca or sales@vaporizers.ca
Owners of Vaporizers.ca
Nature's Way
Customer Satisfaction
We want every client to be completely happy with their purchase. If you’re unsure which vaporizer is right for you, please email or text us. Based on your needs and budget, we’ll help you choose the best option.
If you purchase a vaporizer on your own and aren’t satisfied, most vaporizers are eligible for our Exchange Program. We’ll provide full credit toward an upgrade to a higher-end model. This must be done within 14 days of delivery, and each customer may use this program once.
We’re always happy to assist with this process to make sure you end up with the vaporizer that’s right for you. We thrive on word of mouth — if you aren’t satisfied, we aren’t satisfied.
If your order arrives incomplete or damaged, please notify us within 48 hours of delivery. For damaged orders, include photos when you contact us so we can file an insurance claim promptly.
Thank you for your business and support!
Owners of Vaporizers.ca
